| design58 | social media consultancy | huddersfield, west yorkshire, uk

Offline social media……..

With social media being so popular are their logos and posters in bars, stores, club and other public places where you spend time?  I was in a Starbucks recently and absolutely no sign that they had any presence on Facebook yet we are all aware when we are online of how connected they are to their customers.

Why aren’t brands connecting offline and online, its an easy thing to do knowing virtually all the customers have some contact with Facebook, Linked In, Twitter and You Tube through any given 24 hour period.  All it needs is a logo or banner to signify and stimulate the connection in the customers mind.

Most people can connect, follow or like there and then on one of many hand held devices or via laptop. I find it intriguing why on and off line seem so far apart in many businesses plans.  Unlike Nordstrom in USA who have actively encouraged staff to casually make people aware of their Twitter profiles.  This post on Web Ink Now shows how logical, simple and personal it can be, as well as truly effective:

http://www.webinknow.com/2011/03/nordstrom-does-twitter-right.html

Another  reason for this post is to request your help too, if you’re out and about and do see a logo, icon, banner however creative or not.  Could you think of us and post it on our facebook wall? We want to get an idea and flavour of what people are doing around the world, or not doing.

http://www.facebook.com/design58

Thanks.

Just using facebook for personal contact?

I hear business people saying they use Linked In and Twitter for business, then Facebook for personal contact with friends and family. Is this really what they are doing or have they bypassed why Facebook is being used effectively to connect, network and share information by approximately 600 million people.

So you’re on Facebook just for personal contact with friends and family [no problem]you have all your privacy settings adjusted so only they can see what you do. What happens then when a friend posts a video by their favorite band, do you click ‘Like’ or add a ‘Comment’? I would say the answer to that is yes, but not all the time. Why not all the time, the same reason you don’t join in every conversation you hear from leaving the house, entering the office, buying a coffee and so on. The conversations you join depend on whether you have anything to say or on who is talking.

As we build up friends that we know and trust every now and then they will suggest to a ‘Facebook Page’ that they think you may ‘Like’. When you click through often there is more interesting insights into a celebrity, band, artist, organisation, charity, brand, business, service provider, friend who you are aware of and can now talk to. It would be a surprise if you click ‘Ignore’ rather than ‘Confirm’ all the time, why because there is content you like on these pages as someone has thought specifically about you when sharing their ‘Likes’. This personal approach is no mre than someone suggesting you buy and try a soap powder they use; once upon a time this could have been a conversation over a garden wall. All that’s changes is where the conversation happens.

Whether you talk about B2B or B2C I will suggest thinking about ‘People 2 People’, we buy from people not businesses and we buy from people who believe in what they are doing. As we go forward the online personal networks people have are becoming more valuable every day, through sharing information on platforms like Facebook businesses are able to connect with their customers, clients and communities.

By using Facebook personally it would be hard not to share information with your friends and family who also have friends and family and all of us like to share what we enjoy.  So are you really just using Facebook as a glorified email/message provider or to connect, share and learn more from the people you are connected with?

Social media local, global but definitely personal.

Do you ever pop next door for a cup of sugar or to borrow a memory stick or spare mouse? I have shared two of those items and had them returned within the past 18 months, the item I didn’t share maybe my neighbour got in a car and drove to buy who knows.  The relevance of community is important both online and offline and never should the two be separated.

With social media predictions for 2011 disappearing it’s worth looking now at what’s important not to you but your customer, client or contact.  The next big thing can be sorted out by those working on it naturally not those desperate to find it, when it comes along you can and will use it though. Adding value and awareness to your network or community by delivering a personal service doesn’t mean you will be glued to your keyboard 24/7 but it does mean you will have a stronger community because you listen.

Twitter is seen to deliver the parts of conversation we once had over the garden fence not too long and not too short but not needing to be whole sagas, people enjoy and need to communicate with each other.  In society today we are often on our own and this is where technology adds the benefit of being effective in connecting us to the people we want to talk to.

Communicating and talking doesn’t just mean telling everyone you walked the dog or came through the door, we never used to do that when we met people in the street by saying ‘I just came off the train and here I am in front of you.’  So why do it now, why not use the technology that’s available to add conversations where a few years ago it wasn’t possible or where you had to send a fax, letter or make a phone call.

Social media is changing the way we communicate simply through the technology we use, the most important aspect of communication has and will always be people.  Don’t be convinced by someone that they can re-market talking they can simply give you the tips and techniques to make it effective.

Through Facebook, Linked In, Twitter and many other online platforms we have the opportunity to reach communities and networks to engage with future and existing customers.  This doesn’t mean the end of print; it does mean you can spend less on printed marketing as you are better able to define who you may want to send printed information to.  This could be local or global, why should a small independent retail shop in a small town simply sell to the public of that town?  They can do this for the benefit of the people within the town but also for those outside travelling distance they can provide a global sales service. The Ecommerce may actually underwrite the retail outlet and make it possible to provide both.

This positive approach to independent retailing may not save every business but it is something that many businesses should look at.  It also delivers the importance of a personal service whether that’s answering a mention on Twitter, responding to a comment on Facebook or simply delivering something through the postal network that was purchased online.

The people we are connected with on a daily basis are all in some way or another going to be online within the day, by building a strategy with a schedule and policy for social media we can all engage and strengthen the relationships we already have by using the technology available.  It takes patience but relationships are not as easy as simply clicking connect, follow or like. Always remember its people that are important not numbers or technology, because those people you engage with will engage with other people.

Linked In Connecting

[This was comment I added to a discussion on Linked In regarding connecting etiquette]

I always suggest people get one like one follow and one connect at a time, that way rather than shoehorning your email list into that little box you will manually and personally invite people to be connected to you.  Also the number of people I meet who are here but don’t know how or why, are those just accepting the mailing list invite from a contact.

I built a MySpace profile to 18,000 friends and all invited manually, it’s the only human. Similarly as suggested Facebook is on the up for business whether they like it or not and the best fun you can have is to watch social media and marketing businesses try to get that into their package of training. Sorry but it does make me laugh people with RSS feeds of Mashable for a FB page suggesting they train you, as well as trainers who are not active on FB telling you how to be active.

Personally I only connect with people I have physically met and so have their business card, those who I find insightful and interesting through discussions and groups I am a member of, those who find me insightful and interesting from discussions and groups I am in and so on. It goes without saying being active on linked In will get these invites rather.

Yes there are people I don’t know and will never meet and that’s good, I am not necessarily getting their business, but getting involved in an engaging relationship where both parties can share and learn from each other. Like any networking, if you’re looking to constantly add your sales pitch you aren’t engaging but come across as disengaged.

I have been doing this for 28 years now [social networking] all the internet has changed is quicker response, through the 80′s I had a postal mailing list of over 2000 artists that I wrote to regularly.  Most I never met some I did meet many I shared and learned from.  Those not being engaging always disappeared, like the person in Yorkshire I met who couldn’t understand my interest in talking to someone on Linked In who lives in New York.

We’ve all more or less worked out physical networking and the fact you never know who knows who and how simply engaging and starting a conversation can lead anywhere.  It’s just the same here.

I am wary of people who connect with me who say they are my friend and aren’t, my etiquette to accept them after a simple check on who they are.  Then to message them and suggest they may like to approach the next person with a more personal and engaging message.

My final point, discussions like this [on Linked In] are invaluable for everyone looking for help and advice and a little guidance. It’s always good to ask questions, some people may not want you to know the answers but those engaging in the discussion will broaden the perspective from the initial view point and add value.

We wouldn’t get those answers by just sticking our head in the sand. So who is out there?  We don’t know and that’s the exciting bit not thinking what financial gain could be made from them.

Is it right to pay for Facebook fans/likes?

Is it right to pay for Facebook fans/likes?
There are companies which offer 1,000 “real” people with a genuine interest in your page for under $100. Can this be authentic? And is it ethical? Any views or experience of this?

I recently saw this question on Linked In, here is my response, please add your thoughts below.

Building relationships through informed engagement and meaningful conversations will build your likes and followers one by one.  If you haven’t  got time to wait then pay, but the people you pay have no reason to inform others about the qualities of your busioness as they are not loyal or trusting simply taking a payment.

If someone asks you to pay them any money at the bottom of a long scrolling one page website for the answer to how to get friends, followers and likes it’s a scam to get your cash and give you nothing.

One like at a time will do it, at least you are engaging with your connected community, delivering informative information  suggesting you know your industry not that you are constantly delivering sales pitches.

I saw the question recently asking if you could have one more like or one more follower which would you pick Facebook or Twitter? the answer is you don’t need either because having one follower or like already means your mesaage is being seen by others who may follow or like your profile or page.

Real people are out there and are far more social media savvy than some businesses. Don’t provide what you think they want, listening actively will help you understand their needs and hearing what they say will help define your strategy.