| design58 | social media consultancy | huddersfield, west yorkshire, uk

Linked In Connecting

[This was comment I added to a discussion on Linked In regarding connecting etiquette]

I always suggest people get one like one follow and one connect at a time, that way rather than shoehorning your email list into that little box you will manually and personally invite people to be connected to you.  Also the number of people I meet who are here but don’t know how or why, are those just accepting the mailing list invite from a contact.

I built a MySpace profile to 18,000 friends and all invited manually, it’s the only human. Similarly as suggested Facebook is on the up for business whether they like it or not and the best fun you can have is to watch social media and marketing businesses try to get that into their package of training. Sorry but it does make me laugh people with RSS feeds of Mashable for a FB page suggesting they train you, as well as trainers who are not active on FB telling you how to be active.

Personally I only connect with people I have physically met and so have their business card, those who I find insightful and interesting through discussions and groups I am a member of, those who find me insightful and interesting from discussions and groups I am in and so on. It goes without saying being active on linked In will get these invites rather.

Yes there are people I don’t know and will never meet and that’s good, I am not necessarily getting their business, but getting involved in an engaging relationship where both parties can share and learn from each other. Like any networking, if you’re looking to constantly add your sales pitch you aren’t engaging but come across as disengaged.

I have been doing this for 28 years now [social networking] all the internet has changed is quicker response, through the 80′s I had a postal mailing list of over 2000 artists that I wrote to regularly.  Most I never met some I did meet many I shared and learned from.  Those not being engaging always disappeared, like the person in Yorkshire I met who couldn’t understand my interest in talking to someone on Linked In who lives in New York.

We’ve all more or less worked out physical networking and the fact you never know who knows who and how simply engaging and starting a conversation can lead anywhere.  It’s just the same here.

I am wary of people who connect with me who say they are my friend and aren’t, my etiquette to accept them after a simple check on who they are.  Then to message them and suggest they may like to approach the next person with a more personal and engaging message.

My final point, discussions like this [on Linked In] are invaluable for everyone looking for help and advice and a little guidance. It’s always good to ask questions, some people may not want you to know the answers but those engaging in the discussion will broaden the perspective from the initial view point and add value.

We wouldn’t get those answers by just sticking our head in the sand. So who is out there?  We don’t know and that’s the exciting bit not thinking what financial gain could be made from them.

Social Media and Sex Pistols

Social media is influential in adding value to human communication aided by technology, 1970′s band the Sex Pistols were influencers of global cultural shifts that are still being seen today. Is this the right time to stop talking about social media and to start using it?

Throughout 2010 we have seen a massive shift in people jumping onto the fast moving social media train. Trying to understand it, trying to use it and trying as hard as possible to make it into something unbelievably complicated.  That done they are then in a position to re-brand and become an expert charging excessive fees to confuse people even more.  Some going  as far as having a Facebook page with an RSS feed of international social media sites like www.mashable.com , not engaging or inspiring.

Is it all a con; is there a risk for businesses using social media?

Of course there are genuine people ready to share their experiences and knowledge to help businesses develop an effective presence online.  By building a strategic plan which includes a policy and schedule the risks are not eliminated but found, dealt with and overcome.  After spending time monitoring activity on social media platforms there is still a definite need to relax and take risks. The first risk is simply being true to you; those doing so are generally the people who are influential and inspiring.

Don’t judge a book just by the cover
Unless you cover just another
And blind acceptance is a sign
Of stupid fools who stand in line
Like EMI
Sex Pistols, EMI www.sexpistolsofficial.com

The Sex Pistols initially didn’t last long but did influence people to be independent and creative which is embedded into society still today.  It gets regurgitated within the fashion and music industries regularly, always throwing up  gems along the way.  In business should we really just continue with what is accepted, or should we enable people become more engaged? This has definitely being seen online over the past six years.

Social media technologies are the most basic and effective form of communication, so why would you decide not to use it?  With over 2 billion people online globally it would be surprising to find a business that has no reason to use the internet.  The risk is worth taking but that risk to some is that their customers will see a personable and approachable side to the business they are dealing with, this should be seen as a chance to change perceptions rather than run and hide.

By engaging and building a long term relationship with the customer or client budget costs can be changed. There is still a cost, but this is focused on building trust and loyalty by delivering genuine and informative content. Thoughtful positioning of information to specific communities is cost effective and should be used alongside traditional methods. Within this strategy there are vast opportunities for monitoring activity to maximise time and effort and to encourage flexibility not complacency.

Even if this is just the beginnings of social media it’s time to move on and stop believing its magic, myth or mystery, we are simply communicating as we have done before.  The risks should be taken now, creatively and technically otherwise the next generations won’t be influenced or inspired other than to be corporate and grey.  Maybe that would be a good thing as we would then get innovation and creativity through revolution.

Promote or engage?

This post is in reply to the following question on Linked In:

How do you promote your business without trying to sell your business? A minefield

Simply provide information about yourself so anyone reading will be aware that you are knowledgeable with regard to your industry and area of work. With the objective of making you a source of information that the reader will return to.

People buy from people, relationships are key to any brand development. Building networks and communities and knowing who your connected community is will help define your strategy and objectives.

When you begin listening and see what is discussed, how and where you will better understand how to engage. Wherever you listen though make sure you hear all, don’t just take what you want to hear. This can be offline [face to face] as well as online. There are loads of free to use online solution for monitoring activity as well as pay to use software.

Here’s a good article about consumer connections and how brands need to to do more than market and promote http://www.briansolis.com/2010/11/the-rise-of-the-social-consumer/ understanding the value of connected communities, emotion and loyalty.
The trust and loyalty received from engaging and building relationships within connected communities will then deliver word of mouth. Virtually everyone [over 2 billion people online by the end of 2010] has an online network; from people buying from people, people also listen to those they trust. Understanding these ‘online referral networks’ add massive value to any business, they are simply people connecting with people.

I was invited recently to hear how to cold call, personally I hate doing it and have steered away from talking to people who within seconds hate you. No good saying ‘Every no gets you closer to a yes’ your time would be spent actually working on finding the the networks and communities that want to talk to you rather than anyone who has a telephone.

Best thing to be though is yourself with belief in your product and service.

Social media and customer after life

What happens to your customers or clients after they have bought your product or paid for your services, are they part of your network or community? The afterlife we are considering is seen as after sales when many businesses relinquish connections with the customer or client.

This after life is becoming more and more influential for businesses.  Effective use of the internet and social media chanels by customers means a happy customer is more likely to be talking about your product or service online, even if that is by simply liking your Facebook page .

Most businesses will tell you they get business through word of mouth, by keeping connected with your  customers and clients online with an active after service this creates trust and loyalty as well as developing an ongoing  relationship with the customer.  With most people active online, [ 60% of web users visit social network sites ,  Social Networking Watch has more posts in this field] all day everyday people are connecting with friends locally and globally sharing information, links, likes, fans, friends and followers.

As a business your product or service will be shared online, you can check this through Google Alerts and other services delivered through Google as well as at sites like www.socialmention.com .  This whole aspect of customer service and after life is excellently discussed and written about by Josh Bernoff in his latest book ‘Empowered’ .

It would seem only logical that a business not only delivers a service but also trys to sustain lasting relationships with its customers or clients. This could be seen as a premium customer service, not at all it should be the default customer service. In the long term this customer base will connect you with their network and then thier friends networks, people in these networks are not only active but experienced in the way they use technology to deliver information.

Sharing information in this way with people we trust has far more reliability, there is no need to do anything other than be you.  People want personal service and by providing this you can develop a long term relationship to benefit  your business rather than losing contact with your most valued asset a customer/client who is happy with your product or service.

If you have any thoughts on this subject, or if you know any examples businesses and relevant information that may help other readers please leave a comment below.

Thanks
Mark Longbottom

Seth Godin on the tribes we lead

This maybe an old speach but it does hit the spot focusing on tribes and their leaders and importantly the connections and sharing of information within our tribes and networks.  providing the opportunity so we can can take action and make change ourselves whether in our imediate community or further afield.

In this video Seth Godin discusses [www.ted.com] how the Internet has ended mass marketing and revived a human social unit from the distant past: tribes.  Founded on shared ideas and values, tribes give ordinary people the power to lead and make big change. He urges us to do so.

Not such a wild idea if you consider the possibilities of engaging and building genuine networks naturally.

Here’s where you can find out more about Seth Godin:
sethgodin.com
sethgodin.typepad.com